Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 16slot ("16slot", "we", "us", "our"), the operator of the platform accessible at https://16slot.cam, collects, processes, stores and shares personal data relating to individuals ("User", "you", "your") who register accounts, visit the website or otherwise interact with any 16slot service.

16slot is an English-language online gaming information and entertainment platform primarily serving users in Pakistan. All communications, support interactions and platform content are conducted in English, with Urdu support available via live chat. This Policy applies to all personal data processed in connection with the Platform, regardless of the device or network through which you access it — whether from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or any other location.

By registering an account or continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood its contents. If you do not agree with any part of this Policy, you should cease using the Platform and contact us at [email protected] to request account closure.

2 Definitions

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, date of birth, CNIC number, device identifiers, IP address and financial details.
• "Processing" means any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, the operator of 16slot.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller under a data processing agreement.
• "KYC Data" means identity and address verification documents collected as part of the Know Your Customer process, including CNIC, passport scans, proof of address and liveness verification images.
• "Cookies" means small text files placed on your device by the Platform to facilitate session management, preference storage and analytics.
• "Platform" means the 16slot website at https://16slot.cam and all associated services, games and features.

3 Data Controller

The Data Controller for all personal data processed in connection with the 16slot Platform is the operator identified in the Platform's licensing and registration documentation. For data-related enquiries, requests or complaints, users may contact the Data Controller's designated privacy point of contact at:

• Email: [email protected]
• Subject Line: "Privacy Request — [your account email]"

We will acknowledge privacy requests within a reasonable timeframe and respond fully within the period required by applicable data protection regulations.

4 Data We Collect

We collect Personal Data across several categories depending on how you interact with the Platform:

4.1 Registration & Account Data

• Full legal name, date of birth and gender (where required for KYC)
• Email address and account password (stored in hashed form)
• Residential address and city (e.g., Karachi, Lahore, Islamabad)
• Mobile phone number (where provided)

4.2 Identity Verification (KYC) Data

• CNIC or passport number and scanned/photographed copies
• Proof of address documents (utility bill, bank statement or equivalent)
• Selfie photographs or liveness verification captures

4.3 Financial & Transaction Data

• Deposit amounts, transaction dates, payment method types and reference numbers
• Withdrawal requests, amounts and processing status
• Account balance history and bonus credit/debit records
• PKR transaction values and any applicable currency conversion records

4.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, browser version and screen resolution
• Session timestamps, pages visited, games played and betting activity logs
• Cookies and similar tracking technologies (see Section 9)

4.5 Communications Data

• Live chat transcripts, email correspondence and support ticket records
• Feedback submissions and account preference settings

5 How We Use Your Data

16slot processes your Personal Data for the following purposes:

Purpose	Description
Account Management	Creating, maintaining and securing your account; processing login authentication and password recovery.
Service Delivery	Providing access to casino games, sports betting, live dealer products and promotions; processing deposits and withdrawals in PKR.
Identity Verification	Conducting KYC checks to verify your identity, age (18+) and address in compliance with AML and fraud-prevention requirements.
Fraud & AML Prevention	Monitoring transactions and activity for suspicious patterns; complying with anti-money laundering obligations.
Responsible Gambling	Enforcing self-exclusion, deposit limits, loss limits and session controls; identifying at-risk behaviour patterns.
Customer Support	Responding to enquiries, resolving disputes and providing assistance in English and Urdu.
Platform Analytics	Understanding how users navigate the Platform to improve performance, layout and game selection.
Legal Compliance	Meeting obligations under applicable laws, responding to regulatory requests and maintaining required records.
Marketing Communications	Sending promotional emails about bonuses and offers where you have consented. You may withdraw consent at any time.

6 Legal Basis for Processing

We process your Personal Data on one or more of the following legal bases, depending on the purpose:

• Contractual Necessity: Processing required to fulfil our obligations under the account agreement — including account operation, payment processing and KYC verification.
• Legal Obligation: Processing required to comply with applicable AML, fraud prevention and record-keeping obligations under the operator's licensing jurisdiction.
• Legitimate Interests: Processing for fraud detection, platform security, analytics and responsible gambling monitoring, where these interests are not overridden by your fundamental privacy rights.
• Consent: Processing for optional marketing communications and non-essential analytics cookies, where you have provided explicit, freely given and withdrawable consent.

7 Data Sharing & Disclosure

16slot does not sell, rent or trade your Personal Data. We may share data with the following categories of third parties, strictly for the purposes described in this Policy:

• KYC & Identity Verification Providers: Third-party services contracted to conduct identity document checks and liveness verification as part of the KYC process.
• Payment Processors: Payment service providers facilitating deposit and withdrawal transactions. The nature of your interactions with payment methods — including familiar Pakistani services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — may require limited data exchange with those providers subject to their own privacy terms. This does not imply that these providers endorse gambling.
• Game & Platform Technology Partners: Game studios, live dealer providers and sports data partners who power platform features, and who process limited session and game data under data processing agreements.
• Legal & Regulatory Authorities: Where required by law, court order or regulatory direction, we may disclose Personal Data to law enforcement or regulatory bodies in the operator's jurisdiction.
• Fraud Prevention Networks: Industry fraud prevention services for the purpose of detecting and preventing fraudulent account activity and money laundering.

8 KYC & Identity Data

KYC data — including CNIC or passport copies, proof-of-address documents and liveness verification captures — is among the most sensitive Personal Data we hold. We apply the following additional safeguards to this category:

• KYC documents are stored in encrypted, access-controlled repositories with restricted staff access on a strict need-to-know basis.
• KYC data is shared only with contracted identity verification service providers operating under a data processing agreement.
• Users must submit KYC documents exclusively through the Platform's official HTTPS-secured verification portal. 16slot will never request document submission via email, WhatsApp, social media or any unencrypted channel.
• KYC records are retained for the duration required by AML and record-keeping obligations under the operator's licensing terms, after which they are securely deleted.

9 Cookies & Tracking Technologies

The Platform uses the following categories of cookies and similar technologies:

• Essential Cookies: Required for the Platform to function. These include session management cookies, authentication tokens and security cookies. They cannot be disabled without impacting platform functionality.
• Analytics Cookies: Used to collect anonymised or pseudonymised data about how users interact with the Platform — pages visited, session duration, game categories accessed — to help us improve performance and user experience. These are optional and may be declined.
• Preference Cookies: Store user-selected settings such as language preferences. These are optional.

We do not deploy third-party advertising cookies or behavioural tracking technologies for commercial ad targeting. You can manage cookie preferences through your browser settings. Blocking essential cookies may prevent you from logging in or accessing the Platform.

10 Data Retention

We retain Personal Data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable legal, regulatory and licensing obligations. General retention guidelines are as follows:

• Account Data: Retained for the duration of the active account relationship and for a defined period following account closure, as required by AML and audit obligations.
• KYC Documents: Retained for the minimum period required by the operator's licensing jurisdiction AML requirements, typically five years from the end of the business relationship.
• Transaction Records: Retained for a minimum of five years for financial record-keeping compliance.
• Support Communications: Retained for a reasonable period to facilitate dispute resolution and quality assurance.
• Analytics Data: Aggregated or anonymised analytics data may be retained indefinitely as it no longer constitutes Personal Data once de-identified.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

11 Security Measures

16slot implements a range of technical and organisational security measures to protect Personal Data against unauthorised access, loss, alteration or disclosure:

• SSL/TLS encryption for all data in transit between your device and the Platform
• Encrypted storage for sensitive data at rest, including KYC documents and financial records
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis
• Multi-factor authentication for administrative and backend system access
• Regular internal security reviews and vulnerability assessments
• Incident response procedures for detecting, assessing and reporting data breaches

12 International Data Transfers

16slot's technology infrastructure, game partners and KYC service providers may be located in jurisdictions outside Pakistan. As a result, your Personal Data may be transferred to and processed in countries other than Pakistan. Where such transfers occur, we ensure that:

• Data processing agreements are in place with all recipients, requiring them to protect your data to a standard equivalent to this Policy.
• We apply appropriate safeguards — such as standard contractual clauses — to govern international data transfers where required.
• Recipients are prohibited from using transferred data for purposes other than those specified in their processing agreements with 16slot.

13 User Rights

Subject to applicable law and certain conditions, you have the following rights regarding your Personal Data held by 16slot. To exercise any of these rights, submit a written request to [email protected] with the subject line "Privacy Request".

We will respond to rights requests within a reasonable timeframe. Where we are unable to comply fully with a request — for example, due to conflicting legal retention obligations — we will explain the reason clearly.

14 Minors & Age Restriction

16slot is strictly an adults-only platform. We do not knowingly collect or process Personal Data from individuals under the age of 18 — or the higher minimum age required by the operator's licence jurisdiction. Age verification is conducted as part of the KYC process for all accounts.

If we discover that Personal Data has been collected from a minor, we will promptly delete that data and close the associated account. Parents or guardians who believe a minor has registered an account should contact us immediately at [email protected].

15 Third-Party Links

The Platform may contain references to third-party services or technologies in an informational context. This Policy applies only to Personal Data collected and processed by 16slot directly. We are not responsible for the privacy practices of any third-party service, game studio or payment provider. Users should review the privacy policies of any third-party service they interact with independently.

16 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, technology, applicable law or platform features. When material changes are made, we will notify registered users via email or a prominent notice on the Platform. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Continued use of the Platform after notification of changes constitutes acceptance of the revised Policy. If you do not agree with changes, you may close your account by contacting [email protected].

17 Contact Us

For any privacy-related questions, data rights requests, or concerns about how 16slot handles your Personal Data, please contact us through the following channels:

• Privacy Email: [email protected] — Subject: "Privacy Request — [your account email]"
• Live Chat: Available 24/7 on the Platform in English and Urdu
• Response Commitment: We acknowledge privacy requests promptly and aim to resolve them fully within the timeframe required by applicable regulation. Response times may extend during high-traffic periods such as PSL and ICC tournament seasons.